CLIQ Customer Care

Frequently Asked Questions

• Is CLIQ technology safe?

  Absolutely! We've been making rings CLIQ for almost 40 years, and when you hear the "click" of confidence, you know your ring is on securely.

• How do I know what ring size I need?

  Because CLIQ rings fit at the base of your finger, opening completely to bypass the knuckle, your true finger size is needed. The easiest way to determine your true finger size is by ordering a CLIQ Fit Kit, or visiting your local Authorized Dealer for assistance.

• I haven't been able to wear my ring. Can you make it CLIQ?

  Yes! CLIQ can transform any ring of any style to have a hinged shank by using the retrofit process. If you haven't been able to wear a sentimental ring due to an injury, medical condition, or arthritis, or if you've always had difficulties finding a proper fit for your rings, consider a CLIQ retrofit!

• What if I don't hear the "click" when I close my ring?

  Any mechanical object needs to be properly maintained. Just like your car needs to be inspected annually, your fine jewelry needs to be inspected every 6-12 months. If you do not hear the click, that is a sign that your ring needs to be adjusted and we'd recommend taking it to an Authorized Dealer to be inspected and adjusted to ensure that it is functioning properly.

• My ring has details or diamonds on the sides and bottom of it. Can you make it CLIQ?

  Absolutely! CLIQ rings are solid gold or platinum, which allows us to fully customize each ring and incorporate fine details like engraving and accent stones.

• What if I don't have my stylus?

  Your CLIQ stylus is specially engineered with a resin tip that will protect the polished finish of your ring. If your CLIQ stylus is not available, in a pinch, you'll find that a safety pin, ballpoint pen, toothpick, or anything small enough to depress the dimple will suffice! Additional stylus pens are also available for purchase.

• How do I put my CLIQ ring on and take it off?

  Click here to view our How to Operate instructional video

• What is a CLIQ Retrofit?

  CLIQ can transform any existing ring to have a hinged shank by using the retrofit process. This fully custom process involves removing the original, traditional shank and replacing it with a hinged CLIQ shank. The ring is carefully blended to maintain its original beauty and appearance, while transforming it to fit as comfortably as ever. If you haven't been able to wear a sentimental ring due to an injury, medical condition, or arthritis, or if you've always had difficulties finding a proper fit for your rings, consider a CLIQ retrofit!

• Do I have to work with a jeweler or can CLIQ retrofit my ring?

  Due to the highly customized and labor-intensive process, CLIQ retrofits are only available through our network of professional jewelers.

• Does CLIQ use responsible sourcing practices?

  CLIQ's manufacturing surpasses industry standards in the use of recycled precious metals as well as conflict-free gems and minerals. Our supply chain positions social and environmental ethics at the forefront of its priorities.

• Can I get CLIQ outside of the United States?

  Certainly! CLIQ is available in over 30 countries worldwide. Wherever you are, we can make your ring fit perfectly! Visit our Authorized Dealer Locator to find your nearest jeweler or stockist.

• How much does a CLIQ retrofit cost?

  The cost for a CLIQ retrofit can vary significantly based on a number of factors, such as ring style and condition, finger size, width and depth of the existing ring, and current precious metals market pricing. It is truly a bespoke process so we always recommend working with one of our Authorized Dealer's so they can guide you on the process. With that said, and speaking very broadly, an average retrofit may cost approximately $1,650.00 for a 14K Gold retrofit, $2,000.00 for an 18K Gold retrofit, and $2,000.00 for a Platinum retrofit. Please understand that these prices can be significantly more in certain situations and it depends on the original ring that needs to be retro-fit.

• My CLIQ ring won't open.

  If you're having difficulties opening your CLIQ ring, first try giving it a good cleaning. If your ring is still on your finger, run it under warm water to loosen any debris that may be preventing the mechanism from moving freely. If you're still unable to remove or open it, it's a good idea to visit your nearest Authorized Dealer for a professional cleaning or to determine the next steps.

• What is Superfit?

  In 1993, when we first invented our patented technology, we were born as Superfit. Over the years, the audible “click” of confidence became our signature, and we reintroduced ourselves as CLIQ Jewelry. Our rings still feature the same trusted technology, backed by the same family of experts with a modern and refreshed name.